abcd2,
If you received 2
confirmation emails with 2 different order numbers on them, then your order was entered twice, but don't worry.
Tammy almost always catches these errors and ships just one of the orders. It doesn't hurt to send an email to the
support address with both order numbers to help insure that the charge for the extraneous order will be quickly
reversed.
Cloud9,Originally Posted by Cloud9
I have seen many instances of customers inadvertantly placing
duplicate orders. It's possible that this occurs when the person double-clicks on the confirm button, but is more
often the result of the the customer using his "Back" button and then going forward again through the confirmation
page. In any case where a customer receives 2 confirmation emails with 2 different order numbers it means that his
order was in fact placed twice.
When you take it upon yourself to reply to posts in the customer service forum,
please make sure that the information you provide is correct. It's the quality of one's posts that counts, not the
quantity.
Oscar
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