How nightmarish. Reminds me of
my own bottle fiasco in the Spring. I first inquired about bottles the day after shipping the beta batch, thinking
I'd get them in a week. Months went by. You wonder how a supplier can get off the phone with a customer justifiably
angry at having their order ignored multiple times, and just ignore them again -- and then allow this type of phone
call to be repeated twice a week for months. I imagined their desk was clear of annoying things like paper and
writing utensils, and that they saw their job as merely getting off the phone with the customer. This bottle company
screwed up on every single micro task they agreed to complete, including failing to return a single phone call,
until months went by and they finally sent the order, with the wrong lids and having misquoted the price for
the right lids. This whole time I was trying to explain to folks why I was taking so long. How comical.
One
option is to, um, rip them a new asshole just to get the single order moving, and then change vendors. Jim Croce
once sang, "bridges are meant for burning".
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