Dear Customers,

Are any of you getting broken gel packs in the mail from us? We rarely get

complaints about it, but recently one customer wrote in to say it happened to him 3 times. Is that just a freak

accident, or does his postman jump on his mail or what?!? I\'m stumped, because we rarely get complaints and we

have shipped many thousands of gel packs over the years.

Thanks in advance for any feedback,
Bruce