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  1. #1
    Administrator Bruce's Avatar
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    Default Anyone having problems with broken gel packs?

    visit-red-300x50PNG
    Dear Customers,

    Are any of you getting broken gel packs in the mail from us? We rarely get

    complaints about it, but recently one customer wrote in to say it happened to him 3 times. Is that just a freak

    accident, or does his postman jump on his mail or what?!? I\'m stumped, because we rarely get complaints and we

    have shipped many thousands of gel packs over the years.

    Thanks in advance for any feedback,
    Bruce

  2. #2
    Phero Dude Gossamer_2701's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    It may be the fact that you bubble wrap them, but I\'ve gotten quite a few gel packs, and

    not a single one was damaged in any way. I have to say your packing is top notch.

    [img]/ubbthreads/images/graemlins/grin.gif[/img]

    Goss

  3. #3
    Administrator Bruce's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Goss,

    I always thought so too. Maybe this one customer has the postman from hell or something and

    is jumping on the packages. Ever see the first Ace Ventura Pet Detective? Like that maybe; that\'s all I can

    figure.

    Thanks,
    B

  4. #4
    Phero Dude Gossamer_2701's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Ever see the first Ace

    Ventura Pet Detective? Like that maybe; that\'s all I can figure.


    <hr /></blockquote><font

    class=\"post\">

    LMAO [img]/ubbthreads/images/graemlins/grin.gif[/img] That is totally possible.... there

    aren\'t as many disgruntled postal workers these days, but I\'m sure they still exist. I personaly have \'the

    best mail-lady in the world\' [img]/ubbthreads/images/graemlins/grin.gif[/img].... even if my Pheros still

    hasn\'t arrived!!!! [img]/ubbthreads/images/graemlins/mad.gif[/img]

    [img]/ubbthreads/images/graemlins/confused.gif[/img] [img]/ubbthreads/images/graemlins/mad.gif[/img]

    Goss

  5. #5
    Phero Enthusiast einstein's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    I\'ve had one broken SOE pack when I ordered the WAGG/SOE gel wacky wednesday special, but I\'ve

    recieved 5 or six other orders that came with SOE gels and none of those were broken.

  6. #6
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    Default Re: Anyone having problems with broken gel packs?

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Are any of you getting broken

    gel packs in the mail from us?

    <hr /></blockquote><font class=\"post\">
    From time to time. I didn\'t say

    anything since I have more than I need and your service is good. The worst thing was one of the whacky packages with

    all three gel packs squeezed out. So over time the broken gel packs add to about seven.

    This is air mail to

    Germany.

    MysteriousMan

  7. #7
    Administrator Bruce's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Hmmm.... it\'s starting to sound like there are more getting squished than I thought. Maybe they

    don\'t survive in the padded envelopes so well even with extra bubble wrap. Maybe they need little boxes for

    batches of them; like say boxes of a dozen.

    B

  8. #8
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    Default Re: Anyone having problems with broken gel packs?

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Hmmm.... it\'s starting to

    sound like there are more getting squished than I thought. Maybe they don\'t survive in the padded envelopes so

    well even with extra bubble wrap. Maybe they need little boxes for batches of them; like say boxes of a dozen.

    B



    <hr /></blockquote><font class=\"post\">

    That would be great.

  9. #9
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    Default Re: Anyone having problems with broken gel packs?

    Erm. Mabbe it was heat or something. Packages placed in a hot place and the gel expanded and popped

    out.

  10. #10
    Phero Dude Gossamer_2701's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    I still like the postpersons\' from hell theory

    [img]/ubbthreads/images/graemlins/mad.gif[/img] Disgruntled shape-shifting lizards

    [img]/ubbthreads/images/graemlins/crazy.gif[/img] [img]/ubbthreads/images/graemlins/tongue.gif[/img] I think so...


  11. #11
    PheroWizard oscar's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Bruce,

    I\'d be curious to know what percentage of those reporting broken gel-packs are overseas

    customers. I\'m thinking air-cargo holds and pressure issues.

    Or on the domestic side, how many of those broken

    packs were received by people who have those antiquated, way too small apartment type mailboxes.

    Oscar

    [img]/ubbthreads/images/graemlins/smile.gif[/img]

  12. #12
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    Default Re: Anyone having problems with broken gel packs?

    im sorry but i cant stop laughing figuring my postman jumping on my letters with a sadistic

    sneer on her face..

  13. #13
    Banned User TopDawg2050's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Lmfao. Ive had gel packs shipped by air mail, and they didnt pop. Hey bruce, try those little pint-size

    boxes [img]/ubbthreads/images/graemlins/tongue.gif[/img] [img]/ubbthreads/images/graemlins/laugh.gif[/img]

  14. #14
    Sadhu bjf's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Dear Customers,

    Are any of you

    getting broken gel packs in the mail from us? We rarely get complaints about it, but recently one customer wrote in

    to say it happened to him 3 times. Is that just a freak accident, or does his postman jump on his mail or what?!?

    I\'m stumped, because we rarely get complaints and we have shipped many thousands of gel packs over the

    years.

    Thanks in advance for any feedback,
    Bruce

    <hr /></blockquote><font class=\"post\">

    Yea, one of

    my three Saturday special packets broke, as I got the package today. Seems to be that is just may be

    underreported.


  15. #15
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    Default Re: Anyone having problems with broken gel packs?

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Maybe they need little boxes

    for batches of them; like say boxes of a dozen.

    <hr /></blockquote><font class=\"post\">

    Bruce, that

    would be a great idea. I\'m sure it would avoid gel packs to break.

  16. #16
    Banned User TopDawg2050's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    just sent out an order, $80 worth of gel packs, today. I hope they come in a pint sized box, having

    them sent through FedEx Ground. If any are broken, the postmen won\'t be the only disgruntled people around here

    [img]/ubbthreads/images/graemlins/grin.gif[/img]

  17. #17
    Phero Dude DZorro's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Well i ordered here for 2 years now , and never had anything broken on me, and i live all the way in

    the netehrlands, so no complain here.



    DZorro,

  18. #18
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    Default Re: Anyone having problems with broken gel packs?

    Last year I ordered 18 soe gel packs, and at least 7 or 8 of them leaked. I quickly got replacements

    (Great customer service) but they leaked too! Though I got a few more then I asked for, so it all worked out in the

    end. Kind of annoying having to clean up the mess though...

    Maybe it would be better to distribute them more

    evenly throughout the envelope instead of lumping them together. That way there won\'t be so much pressure on

    them. Or putting them in a box like you said.

    BTW. I never had any problems with the one or two gelpacks that

    you used to give away with orders. Just the ones with more gelpacks.

    Oh, and this is all using standard

    Airmail to Norway BTW.

  19. #19
    Full Member dolly's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    I\'ve ordered several of the gel packs, and haven\'t had any broken, but I can see how it could

    happen. I think that the idea about spreading them out evenly would probably work, as would putting them in a box.

    [img]/ubbthreads/images/graemlins/smile.gif[/img]

  20. #20
    Banned User TopDawg2050's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    I\'ve seen these little boxes that are about 1\" x 2\" x 1\" they would be PERFECT!

  21. #21
    Administrator Bruce's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Yeah, we need to come up with something for shipping quantities of gels. 1 or 2 as samples seem to be

    doing OK.

    Thanks for the suggestions,
    B

  22. #22
    Banned User TopDawg2050's Avatar
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    Default Re: Anyone having problems with broken gel packs?

    Got my order of 50+ gel packs today, not one problem :-) Also they were shipped over 1500+ miles in

    less than 14 hours!!! A+++ to FedEx!

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