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Thread: order status

  1. #1
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    Default order status

    visit-red-300x50PNG
    hey guys,
    I sent out over

    the last 3 days or so several emails to Bruce@..,

    support@..., and questions@... about the status

    of my order, but yet as of now I am in the dark. Does it often take this long for a response?

  2. #2
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    Default Re: order status

    This is not normal. If it

    is right, you should get a response withing 12 hours, because Bruce is online a lot.

  3. #3
    Bad Motha Holmes's Avatar
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    Default Re: order status

    </font><blockquote><font

    class=\"small\">Quote:</font><hr />
    but yet as of now I am in the dark.

    <hr /></blockquote><font

    class=\"post\">

    Watch out for the cockroaches. [img]/ubbthreads/images/graemlins/grin.gif[/img]

    Nah...try

    PM\'ing Bruce here.

    Good luck.


    Holmes

  4. #4
    Administrator Bruce's Avatar
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    Default Re: order status

    </font><blockquote><font

    class=\"small\">Quote:</font><hr />
    hey guys,
    I sent out over the last 3 days or so several emails to

    Bruce@..\"&gt;Bruce@..&lt;/a&gt;, &lt;a

    href=\"mailto:support@...\"&gt;support@...&lt;/a&gt;, and &lt;a href=\"mailto:questions@... about the

    status of my order, but yet as of now I am in the dark. Does it often take this long for a response?


    <hr

    /></blockquote><font class=\"post\">

    Papa,

    We keep getting your emails and we keep answering them, and then

    you write again asking the same question. Not only that but your \"over the last 3 days or so\" started with your

    first email at 7:48 Friday night!!!! Tammy wrote you a nice response on Saturday!!!! And I just wrote you AGAIN

    on Sunday afternoon when I should be sitting on the couch reading a book, and now you are announcing to the world

    that we don\'t answer our email. Exqueeze me? Check your email pal, and your facts too while you are at

    it.

    Sincerely,
    Bruce

  5. #5
    Phero Guru Sagacious1420's Avatar
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    Default Re: order status

    I can vouch for

    the exceptional quality of the customer service from L-S. I placed an order yesterday around 7 pm, e-mailed Tammy

    re: a special request w/ the order and got an affirmative response from her around 9 pm. And she is supposed to be

    on vacation until Tuesday. Bruce, Tammy and the whole crew at L-S kick a$$!

    [img]/ubbthreads/images/graemlins/grin.gif[/img]



    Bruce-

    You go boooooooooyyyyyyyy!

    [img]/ubbthreads/images/graemlins/grin.gif[/img] [img]/ubbthreads/images/graemlins/mad.gif[/img]

    [img]/ubbthreads/images/graemlins/grin.gif[/img]

  6. #6
    Administrator Bruce's Avatar
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    Default Re: order status

    Sag,

    Actually, I goofed

    on that vacation schedule. She is leaving *next* Saturday and returning the following Tuesday.

    Bruce

  7. #7
    Phero Guru Sagacious1420's Avatar
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    Default Re: order status

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Sag,

    Actually, I goofed on that vacation

    schedule. She is leaving *next* Saturday and returning the following Tuesday.

    Bruce

    <hr

    /></blockquote><font class=\"post\"> [img]/ubbthreads/images/graemlins/blush.gif[/img] LOL! I suspect that

    she\'ll have a WTF response when she reads my reply to her e-mail.

    [img]/ubbthreads/images/graemlins/smirk.gif[/img]

    Nevertheless, a two hour response time on a Saturday

    evening is awesome. [img]/ubbthreads/images/graemlins/grin.gif[/img]

  8. #8
    Phero Pharaoh
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    Default Re: order status

    Just a shot in the

    dark here, guys, but if Papageno is using Hotmail, it\'s under a denial-of-service attack (maybe MSN, too) right

    now and not much of anything is getting through. At least, I manage some mailing lists and have been seeing failure

    messages for Hotmail accounts for several days.

  9. #9
    Phero Guru Sagacious1420's Avatar
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    Default Re: order status

    No problems w/ my

    msn mail, don\'t know about hotmail.

  10. #10
    Phero Pharaoh
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    Default Re: order status

    It may be that since

    Hotmail limits the amount of space free email accounts get, they have mostly filled up with the worm emails. I have

    no idea of whether that explains this issue not. But I am definitely getting tired of deleting failure messages

    from my email.

  11. #11
    Administrator Bruce's Avatar
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    Default Re: order status

    This customer\'s email

    address is not a hotmail account. It looks like a permanent email address to me. I wrote him again this morning

    and no response yet. I doubt he got it. He wrote in response to my post in this thread. I\'m sure he didn\'t

    mean any harm. It\'s frustrating on both ends. It happens about twice a year it seems. We get a series of

    increasingly angry emails, freaking out about why don\'t answer his/her emails, when in reality we are answering

    them all.

    Bruce

    Bruce

  12. #12
    Sadhu bjf's Avatar
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    Default Re: order status

    </font><blockquote><font

    class=\"small\">Quote:</font><hr />
    This customer\'s email address is not a hotmail account. It looks like a

    permanent email address to me. I wrote him again this morning and no response yet. I doubt he got it. He wrote in

    response to my post in this thread. I\'m sure he didn\'t mean any harm. It\'s frustrating on both ends. It

    happens about twice a year it seems. We get a series of increasingly angry emails, freaking out about why don\'t

    answer his/her emails, when in reality we are answering them all.

    Bruce

    Bruce

    <hr /></blockquote><font

    class=\"post\">

    Well hotels.com sent three emails to two different AOL addresses (one was my companian\'s) on

    hotel confirmations, and I never got a damn thing.

    I suspect it was some spam/filter control, which got a bit to

    aggressive.

    So sometimes mail will be sent, but the customer really isn\'t getting anything. You never know

    what the filter controls are doing on the mail servers.

  13. #13
    Phero Dude Gossamer_2701's Avatar
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    Default Re: order status



    </font><blockquote><font class=\"small\">Quote:</font><hr />
    I suspect it was some spam/filter control, which got

    a bit to aggressive.


    <hr /></blockquote><font class=\"post\">

    All L-S emails I get are put in my

    \'bulk\' folder as spam even though I\'ve clicked the box \'this is not spam\' on every single one. I

    don\'t know why it won\'t put them in my inbox, [img]/ubbthreads/images/graemlins/crazy.gif[/img] but it happens

    with about 50% of the emails I get from a friend of mine also.
    Its a pain, b/c I have to go in and scan everything

    in my bulk folder anyway, so whats the use? [img]/ubbthreads/images/graemlins/mad.gif[/img]

    Goss

  14. #14
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    Default Re: order status



    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Bruce

    Bruce

    <hr /></blockquote><font

    class=\"post\">

    So good, they named him twice. [img]/ubbthreads/images/graemlins/grin.gif[/img]

  15. #15
    Pheromaniac Sexyredhead's Avatar
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    Default Re: order status

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    </font><blockquote><font

    class=\"small\">Quote:</font><hr />
    I suspect it was some spam/filter control, which got a bit to aggressive.




    <hr /></blockquote><font class=\"post\">

    All L-S emails I get are put in my \'bulk\' folder as spam

    even though I\'ve clicked the box \'this is not spam\' on every single one. I don\'t know why it won\'t

    put them in my inbox, [img]/ubbthreads/images/graemlins/crazy.gif[/img] but it happens with about 50% of the emails

    I get from a friend of mine also.
    Its a pain, b/c I have to go in and scan everything in my bulk folder anyway, so

    whats the use? [img]/ubbthreads/images/graemlins/mad.gif[/img]

    Goss

    <hr /></blockquote><font

    class=\"post\">

    Add L-S to you address book. Then it should go to your inbox.

    [img]/ubbthreads/images/graemlins/smile.gif[/img]

  16. #16
    Phero Dude Gossamer_2701's Avatar
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    Default Re: order status



    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Add L-S to you address book. Then it should go to

    your inbox

    <hr /></blockquote><font class=\"post\">
    Thanks SRH.... I didn\'t even think of that

    [img]/ubbthreads/images/graemlins/crazy.gif[/img] I recently had to switch from Outlook Express, which added new

    addresses automatically. Ah... the beauty of being lazy [img]/ubbthreads/images/graemlins/grin.gif[/img]

    Goss

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