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  1. #1
    Administrator Bruce's Avatar
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    Default Need Advice from customers

    visit-red-300x50PNG
    Folks,
    Every

    now and then we get a complaint from somebody who wants \"discreet billing\" meaning they don\'t want to see

    \"Love Scent\" on their credit card statement. We do have a way that orders can be placed by phone and get

    something other than \"Love Scent\" on the bill, but maybe that is a pain in the neck. Or maybe some folks go

    silently away because they fear getting something they don\'t want on their bill.

    I am thinking about changing

    the billing name to \"LS Products\". What do you think about that? The drawback is that sooner or later somebody

    will not make the connection and phone their bank saying they don\'t recognize the transaction, possibly demanding

    a chargeback. So it is a tradeoff.

    The big question is: How serious is the \"discreet billing\"

    issue???

    Thoughts?

    Bruce

  2. #2
    Phero Pharaoh
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    Default Re: Need Advice from customers

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Folks,
    Every now and then we get a complaint from

    somebody who wants \"discreet billing\" meaning they don\'t want to see \"Love Scent\" on their credit card

    statement. We do have a way that orders can be placed by phone and get something other than \"Love Scent\" on the

    bill, but maybe that is a pain in the neck. Or maybe some folks go silently away because they fear getting

    something they don\'t want on their bill.

    I am thinking about changing the billing name to \"LS Products\".

    What do you think about that? The drawback is that sooner or later somebody will not make the connection and phone

    their bank saying they don\'t recognize the transaction, possibly demanding a chargeback. So it is a tradeoff.



    The big question is: How serious is the \"discreet billing\" issue???

    Thoughts?

    Bruce

    <hr

    /></blockquote><font class=\"post\">

    No issue, for me.

  3. #3
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    Default Re: Need Advice from customers

    I could

    imagine it being quite awkward to explain your spouse what \"Love-Scent\" is... They will think it is some sort of

    porn or dating site.. [img]/ubbthreads/images/graemlins/ooo.gif[/img]

  4. #4
    Man of La Pancha
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    Default Re: Need Advice from customers

    Good

    call. I like, \"L-S Products\". If you can\'t get \"Love-Scent\" from \"L-S\" when you made the purchase,

    you need more help than just cancelling your order...hell, you might not know how to do that.

    [img]/ubbthreads/images/graemlins/wink.gif[/img] [img]/ubbthreads/images/graemlins/wink.gif[/img]

  5. #5
    Phero Pharaoh
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    Default Re: Need Advice from customers

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    I could imagine it being quite awkward to explain

    your spouse what \"Love-Scent\" is... They will think it is some sort of porn or dating site..

    [img]/ubbthreads/images/graemlins/ooo.gif[/img]

    <hr /></blockquote><font class=\"post\">

    Or, a new perfume

    house.

  6. #6
    Phero Enthusiast
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    Default Re: Need Advice from customers

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Folks,
    Every now and then we get a complaint from

    somebody who wants \"discreet billing\" meaning they don\'t want to see \"Love Scent\" on their credit card

    statement. We do have a way that orders can be placed by phone and get something other than \"Love Scent\" on the

    bill, but maybe that is a pain in the neck. Or maybe some folks go silently away because they fear getting

    something they don\'t want on their bill.

    I am thinking about changing the billing name to \"LS Products\".

    What do you think about that? The drawback is that sooner or later somebody will not make the connection and phone

    their bank saying they don\'t recognize the transaction, possibly demanding a chargeback. So it is a tradeoff.



    The big question is: How serious is the \"discreet billing\" issue???

    Thoughts?

    Bruce

    <hr

    /></blockquote><font class=\"post\">

    Good idea. I made my last order by phone, mainly because several friends

    of mine work at my bank. Don\'t know how curious they are.

    While the girl at the call center was very

    friendly, she didn\'t even know anything about EE. Many months after it was available. So I was hearing music in

    an overseas call several minutes until she figured it out.
    And you seem to have to spell your address in each

    call, they don\'t seem to save the addresses. So many errors can occur.
    The call center isn\'t a good solution

    for me.

    I made a google search for \"LS Products\" and it gives many *different* funny results. So it\'s ok

    for me.

    MysteriousMan

  7. #7
    Administrator Bruce's Avatar
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    Default Re: Need Advice from customers

    OK, I think

    I\'ll do that. Back when we set the account up, I thought briefly about it, but I had this nagging fear of folks

    not remembering what they ordered. The discreet thingy seems to be a bigger issue.

    Thanks!
    Bruce

  8. #8
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    Default Re: Need Advice from customers

    Bruce,

    tell us when you did it.

    Thanks,
    MysteriousMan

  9. #9
    Administrator Bruce's Avatar
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    Default Re: Need Advice from customers

    OK, I\'ll

    keep you posted. It\'s not as easy as I thought it would be. Everybody I talk to tells me that is somebody

    else\'s department and when I talk to \"that\" person, he/she tells me it is actually the first guy\'s

    responsibility. I feel like I am in a Abbot and Cosello movie. Needless to say customer service is not a big

    priority to bankers. One conversation started like this:
    CS person: This is Sam (name changed to protect the

    guilty). May I help you?
    Me (trying to be all friendly and everything): Hi, my name is Bruce. How\'re you

    doin\'?
    CS (stern voice): May I help you with something?

    Now is it just me or couldn\'t the guy have said

    \"Fine, how are you?\" I mean, hey, he\'s getting paid by the freaking hour. Why not enjoy yourself a little

    bit? I sure as hell would.

    Anyway. Times like this I miss Japan. Actually CS has gone down hill over there

    pretty bad too. Thailand, that\'s the place. Let\'s all move to Thailand. Anybody with me?

    B

  10. #10
    Man of La Pancha
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    Default Re: Need Advice from customers

    </font><blockquote><font class=\"small\">Quote:</font><hr />
    Thailand, that\'s the place. Let\'s all move

    to Thailand. Anybody with me?


    <hr /></blockquote><font class=\"post\">

    If you hook me up with a job,

    I\'m there. [img]/ubbthreads/images/graemlins/wink.gif[/img] [img]/ubbthreads/images/graemlins/wink.gif[/img]

  11. #11
    Administrator Bruce's Avatar
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    Default Re: Need Advice from customers

    Gang,

    I

    changed the billing a couple weeks ago now I think, so folks should be seeing the new billing modality on their card

    statements by now. Anyone noticing a transaction from us, please drop me a short note and let me know how it

    appears now. (company name, phone # etc)

    Thanks,
    B

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