Hi. I bought my products on the 4 September 2012. It is the 14 September 2012 today and they still have not shipped. Has Love Scent grown too big that they can no longer cope. I use to be a loyal customer and always received excellent service. After enquiring about my order after more than 4 or 5 days and was told that there was a problem with Fedex. Still have not received any response as to what the problem is. Love Scent promises to ship in 24 hours, but take a few days to respond to a customer enquiry. I don't think all is well at Love Scent. My order number is 96566 if anybody cares enough about a customer to tell them what is going on.