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  1. #1
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    Default Bruce order inq question

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    Hi Bruce i

    just recently did my first purchase and i must say the operator Elizabeth was first class in terms of politeness .

    Every customer service rep should take soft skills training from her .She was superb .

    Couple of things did

    concern me though .

    I thought the basic delvery was free if the order was over 100dllrs .Elizabeth said the

    basic devlery was 5dllrs and that she would have to charge me the basic delvery fee and the fed ex next day delvery

    fee as well .
    ( i thought it would be just the fed ex next day and not the basic devlery charge on top of it )



    Also i did mention coupon 1 (the 20% off coupon plus the free excite wipe ) she said she would have Tammy look at

    it .


    Any ways the rep did sound professional , courteous and polite .

    If you could look into those two

    concerns though regarding the devlery cost and also the coupon situation that would be great .

    Thanks Louis

    A.K.A. Bolounit

  2. #2
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    Hi,

    I'm glad you had a mainly

    positive experience. I will pass that praise along to her. On the other points, she did what she was supposed to

    do, as the website specials are normally not available on the phone orders, it sounds like she is putting it over to

    Tammy to decide. I'll tell her (Tammy) she can give you the 20% discount and the free shipping too, if you

    want that. The free shipping is only normal postal shipping though. Other types of shipping cost the normal

    amount.

    Thanks for the order,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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    Quote Originally Posted by Bruce View Post
    Hi,



    I'm glad you had a mainly positive experience. I will pass that praise along to her. On the other points, she did

    what she was supposed to do, as the website specials are normally not available on the phone orders, it sounds like

    she is putting it over to Tammy to decide. I'll tell her (Tammy) she can give you the 20% discount and the free

    shipping too, if you want that. The free shipping is only normal postal shipping though. Other types of shipping

    cost the normal amount.

    Thanks for the order,
    B

    In terms of shipping i meant only the basic not

    the next day shipping (it seemed like she said i would have to pay for both basic shipping and next day . I fully

    expect to be charged the next day fed ex rate ) Please send it out next day and charge me the next day rate .



    Thanks for showing me the ropes Bruce .(about how to order with discount coupons )

    I think i will order from

    here a lot in the future .

    Sincerly Louis AKA Bolounit

  4. #4
    Administrator Bruce's Avatar
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    OK

    You are very welcome
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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    Quote Originally Posted by Bruce View Post
    OK

    You

    are very welcome
    Recived te items today.

    All in all an excellent customer service experince frm

    every level

  6. #6
    Administrator Bruce's Avatar
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    Thanks again.

    Footnote to the

    story. I passed your praise for Elizabeth on to Tammy. Tammy said Elizabeth was new there and would be very happy

    to hear it. Then I got to talking to Tammy about having some sort of operator of the month award or something and

    we decided to send flowers to the winner and start with Elizabeth. So, I called the local Hotchikss flower shop

    (just around the corner from where the operators work) and ordered up flowers with a card thanking her for being

    such a right on operator.

    So, what a chain reaction, huh? Just another example of how it never hurts to say

    something nice about somebody.
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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