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  1. #1
    Stranger quaxer's Avatar
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    Default To Bruce - question on delivery cost to Europe

    visit-red-300x50PNG
    I already asked the same question in a thread below, but since I got no answer I guess it was not seen

    ...

    The system now claims that the cheapest possibility to ship to Europe is 14.50 $.

    Is this the

    correct rate? That would mean that the US mail has increased their rate by 75% (!) as the original price was 8,25.



    Please let me know, if there is any cheaper possibility.

    Thanks
    quaxer

  2. #2
    Administrator Bruce's Avatar
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    Hello Quaxer,

    I'm afraid that is

    probably correct. The postal service changed their rates recently. In the US that amounted to a sort of normal

    rate increase, but for overseas shipping they increased the rates, AND eliminated some of the shipping options. I

    haven't tried it yet myself, but I heard they elimiated the regular first class overseas shipping. That means the

    cheapest rate is priority mail. I'll ask Tammy about it, but I think that is now the cheapest option.

    Sorry

    about that,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  3. #3
    Phero Enthusiast chas's Avatar
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    Default USPS shipping rates to UK

    Bruce, Re.

    shipping rates to the UK - the USPS web site currently gives an 'International Shipping' option of -

    'First-Class Mail® International' (much less than $14.50 & up to 4 pounds weight)
    It seems that the 'First Class

    Mail International' option still exists & could be useful for sending Pheromone Packets to the UK. I was thinking

    of ordering some ):

  4. #4
    Phero Enthusiast chas's Avatar
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    Default Wrong icon...

    Sorry, I meant to a

    put a smiley icon at the end.

  5. #5
    Administrator Bruce's Avatar
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    Default

    I'll ask Tammy (shipping/warehouse

    in-charge) about that. She is my source of info about shipping.
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  6. #6
    Stranger quaxer's Avatar
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    Default

    Dear Bruce,
    To be more specific,

    your shop gives currently only "priority mail international" as cheapest option. According to the US postal

    service web site, there is still the much cheaper "first class mail international".

    Just to give an idea on the

    pricing for first class mail, an 8 ounce letter to Belgium costs 7,20 $, a 4 ounce letter 3,60. (without really

    having a feeling how many ounces a bottle of pheromones weighs on average).

    It would be really great if you could

    find a cheaper solution with Tammy. I would like to order a bottle of Alpha-7, but at the currently offered

    shipping rate, I would probably delay it until I would want to buy more items.

    Thanks for your efforts
    quaxer

  7. #7
    Administrator Bruce's Avatar
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    Here is Tammy's response to a

    customer email on the subject:
    ---
    Because the packets are wrapped to keep them from getting squashed we cannot

    use this option. The package does not fit within the guidelines set by the post office. This is for a flat envelope

    only and it is no longer flat when you wrap the gels to protect them. This is unfortunately an option we cannot

    offer as we would be going in the hole on shipping. Sorry.

    Tammy/Customer Ser
    Love Scent

    inc
    ---

    Apparently, this option is only for documents anymore. They have eliminated the bubble pack option.

    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  8. #8
    Phero Enthusiast chas's Avatar
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    Default Ah ha!

    Thanks Bruce for explaining

    it anyway. It seemed a bit puzzling at the time. Our UK post office has done a similiar thing. Postage used to be

    calculated on weight alone - now the thickness of a packet is just as important as the weight. Posting a feather in

    bubblewrap would now be a lot pricier...

  9. #9
    Full Member bubblebob's Avatar
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    Default

    The prices here in Germany

    seem to be really good then: Sending back my A7 bottle in a 'buffered' envelope only costed 4 Euros... How about

    LS relocating to Berlin?

  10. #10
    Stranger quaxer's Avatar
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    Dear Bruce,
    Thanks for the quick

    reply. I would very much understand the argument of Tammy, however the web site of the US postal system gives a

    very different information. You can choose flat letter or package. And an 8 ounce package is still 7,20$. See

    this link:
    http://ircalc.usps.gov/default.aspx?...ngle&CID=10033

    And as to the dimensions

    for first class mail, the following is stated:
    243.21 Envelopes and Packages
    1. Minimum length

      and height: 5–1/2 inches x 3–1/2 inches.
    2. Minimum depth (thickness): .007 inch.
    3. Maximum length: 24

      inches.
    4. Maximum length, height, depth (thickness) combined: 36 inches
    Maybe the local post office has

    given Tammy the wrong information, or maybe the Website is wrong (which I would think rather unlikely), but I think

    it would be worth re-checking and referring to the information on the web site. The currently offered shipping

    rates to Europe might make many people think twice to order ...

    Thanks again for the efforts ...
    quaxer

  11. #11
    Administrator Bruce's Avatar
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    Default

    I talked to Tammy some more about

    it last night. It affects the US shipping as well, but not so badly. Even though the first class rate only went up

    a couple of cents, we can no longer ship our usual padded envelope style and get that first class rate, so we have

    to go up to the next more expensive shipping method. For US destinations, that is another 50 cents, but outside the

    US it is a lot more.

    Bottom line.... to get that first class shipping rate, the package has to be less than 3/4

    inch wide. If the envelope is any fatter than that, bzzzzt, they won't accept it as first class envelope

    mail.


    Bruce
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  12. #12
    Administrator Bruce's Avatar
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    Quax,

    I just noticed your post

    now. Maybe somebody could verify this, but I am guessing that information on the website needs to be updated.

    Tammy insists that the big news is that there is now a maximum "depth (thickness)". It has always been the way you

    have it pasted in your post there, but according to our local PO (according to Tammy), there is now a 3/4 maximum

    thickness.
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  13. #13
    Stranger quaxer's Avatar
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    Dear Bruce,
    Sorry for being so

    insisting, but I re-checked on different sites and yes the 3/4 inch maximum thickness has been introduced for US

    internal mail (and maybe also for some other international options), but not for the "first class International"

    mail. In fact the "First class international mail", which I refer to (with the dimensions given above) has been

    newly introduced as a simplification with the new changes. So if my links above would refer to old information, it

    would also refer to a different name.

    And the information I gave is also available in this document, which was

    issued on May 14th 2007 to introduce the new rules.
    http://pe.usps.com/text/imm/welcome.htm

    So

    please could you (or anybody else living in the US) re-check and confirm?

    I really dont want to complain and I

    am always very satisfied with the Love-Scent service, but I really suspect that Tammy either was given wrong or

    incomplete information, so that she is not aware of the new international "first class mail" option. In your

    webshop all the other new international mail options are mentioned, but not this one.

    quaxer

  14. #14
    Phero Enthusiast chas's Avatar
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    Default UK shipping rates

    Just to stick my

    oar in:

    The USPS web site rates updated recently say that for First Class International mail, up to 4 pounds

    weight, the max. length, height & depth combined is 36".

    An (e.g.) 8" length x 6" height x 3" depth padded

    envelope would fit within those limits I would think.

    Fingers crossed!

  15. #15
    Administrator Bruce's Avatar
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    OK, I'll check it again and get

    back to you. Our PO is pretty small. They may not know what's up.

    Thanks for the info,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  16. #16
    Administrator Bruce's Avatar
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    OK, I guess the squeaky wheel does

    get the grease. Apparently there is a 4 pd weight limit on it and the overall size limit as you mentioned, but

    small orders can go international first class. So, Tammy put it back on the site, and that option is now available

    for European customers. I guess the wt limit is what is worrying Tammy. (she worries a lot :-) )

    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  17. #17
    Stranger quaxer's Avatar
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    Great news!

    ... in principle

    ...

    I now try since 5 days to order the Alpha-7 I wanted, but I always only get the expensive options for

    shipping to Europe (14,50 as lowest price).

    Bruce, when do you think the international first class option

    will be implemented?

    quaxer

  18. #18
    Administrator Bruce's Avatar
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    Very sorry. I guess it was a

    miscommunication. I thought Tammy had done it already. I just changed it. Try it now.

    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  19. #19
    Stranger quaxer's Avatar
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    Great, now it works!
    Thank you

    very much Bruce!

  20. #20
    Administrator Bruce's Avatar
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    No problemo. Sorry it took so

    long
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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