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  1. #1
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    Default Bruce, help! nervous about my order

    visit-red-300x50PNG
    I'm

    slightly nervous about my order ( 31207 ), submitted on March 20 and payment was made last monday by bank to bank

    wire.Have not received any shipment confirmation.

  2. #2
    PheroWizard oscar's Avatar
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    Baco,

    First of all make real

    sure that your email isn't throwing mail from love-scent.com or mountwest.com into a bulk/junk folder. That's the

    most common reason for folks not getting confirmation emails. Put those domains in your Safe/Allowed folder on your

    email provider's user options page.

    Secondly, email a copy of your post to* support(at)love-scent.com so

    that it's at the top of the pile at the warehouse on Monday morning.

    *(at)=@

    Like it says in the

    sticky, the Customer Service forum isn't necessarily the best or fastest way to insure your message gets

    through.

    Oscar

  3. #3
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    Yes, thanks for your help but I do

    receive my mountwest and love-scent mail in allowed folder, and I have put emails to customer support but not been

    answered. It just seems a little odd that I've paid for the product on March 26 (that's 7 days ago!!!) and am yet

    to hear anything.If there is a problem with shipment one would expect to hear from love-scent, no?

  4. #4
    Administrator Bruce's Avatar
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    Baco,

    I'm guessing that it is on

    the way, and the "shipped" email never got sent, because Tammy is on an emergency leave of absense (her daughter who

    works for the Peace Corps in Nicaraugua had some sort of accident and got shipped to DC for surgery). As fate would

    have it, I am also on the road (be home in about 5 hours), but as I remember your money arrived just before I left

    last Monday. Tammy has been keeping up with the email on the road pretty well, but she should be back in the office

    today. I would write her as Oscar recommended, or you can write to me at bruce(at)love-scent.com and I'll check

    into it. In any case don't worry. If it turns out your order has been collecting dust for the past week, I will

    personally see to it that you get some nice free stuff to go with whatever you

    order.

    Peace,
    Bruce

    Oscar,
    Awesome info-gram there.
    Many thanks,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  5. #5
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    Smile

    Thank you Bruce, I wrote an email

    to Tammy and got answered pretty quickly, she'll look into the bank transfer.Anyway I worry a lot less now.Not to

    imply that you guys are unreliable or anything of the sort, it's just I've allways been a bit scared about

    ordering stuff online. BTW Bruce if that's a picture of you you seem somehow strangely familiar..Ever been to

    Finland?Anyway thanx for the help, it seems the customer service here is some of the best I've seen!

  6. #6
    Administrator Bruce's Avatar
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    Tammy will fix it. I found your

    payment today. It arrived while both Tammy and I were out of town. We'll send you some free stuff for the wait.

    Sorry.

    That's me in the photo. I have never been to Finland. I lived in Germany (Berlin) for a few years and

    spent a summer in Copenhagen performing on the street. I have some freinds in Finland. They own a natural herb

    company called Frantsila. (www.frantsila.com) You can ask them about me. I saw them at a yoga retreat

    in Arizona last February.

    Peace,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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    Smile

    Free stuff !? WOW..Thanx! This is

    truly the coolest place online..I'll have to do a more in depth investigation of frantsila as my gf is into those

    things, thanks for the tip!

  8. #8
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    Default Free stuff ?!

    Hey Bruce, just wanted

    to say again thanks for the Chikara, only used it for a day now and I'm already seeing some effects. I don't wish

    to be a pain in the ass for anyone but since you said you'd send some free stuff for the slight wait ; was

    wondering if that is supposed to come in a separate package since the one I received
    yesterday only contained the

    Chikara and a paper with general usage instructions for pheromones. Oddly enough, the other side of the paper said

    something like 'Greetings!Here are the Scent of Eros
    gel packets we promised you.' etc. So ich bin slightly

    bewildered now.. But as I said VERY happy about the Chikara and that it seems to be working for me ! Just wish that

    bottle was helluva lot bigger !!

  9. #9
    Administrator Bruce's Avatar
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    If you still haven't gotten the

    freebies, send me an email with your name. I'll check it out. Maybe they are coming separately, but we'd better

    check it.

    Yeah, I think it is about time to redo the welcome letter. I can't even remember what is on there any

    more.

    Glad you like the Chikara.

    Peace,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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