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Thread: Some feedback

  1. #1
    Stranger ifrit's Avatar
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    Jan 2007
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    Default Some feedback

    Got my stuff today! I put

    two separate orders from Love Scent and Love Solutions @ebay before realizing that they were the same. The ebay

    store was slightly slower, but still acceptable with the delivery. Too bad the customs held my stuff for 8 days

    before shipping out.

    The stuff were very well packed, all items individually in bubble wraps and the customer

    service always respond within 2 days (by email) with polite and informative answers.

    A couple of points for

    improvement though:

    - One of the cover scents and the atomizer I ordered were missing from the package. I

    contacted LS and Tammy replied that the cover scent was on back order and that the atomizer will be sent when the

    cover scent is available again. This information should have been put in the package.

    - The bottle of cover scent

    that was included in the package leaked a bit, but I don't blame LS for that. Since the stuff was so orderly packed

    in plastic, the leaking wasn't much of a problem.

    As for future orders, I wonder if it's possible to mark the

    package as a 'gift' and to write 'cologne' more clearly (the customs contacted me and asked what the contents

    were - they couldn't read what was written) on the customs declaration.

    All in all, I give my first order(s)

    from LS a 9 out of 10. And now on to the fun part ... testing the stuff!

  2. #2
    Administrator Bruce's Avatar
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    Jun 2001
    Eugene, Oregon
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    Thanks for the great

    feedback. The cover scent problem is very sad. We have been selling those scents for quite a while now without a

    single leaker and then recently they changed bottles. Bang... suddenly leakers. They arrived leaky to use, which

    is probably the reason for the delay in shipping. We had to send back dozens of them, and then of course some of

    them that arrived OK to us, are now arriving leaky to the customers. You are welcome to send it back for a new one,

    but since you are overseas, if not much leaked, it is probably easier for you if you keep that one. Very sorry

    about that. Hopefully they will go back to the other bottles.

    Peace and thanks again,
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha

    Yoga in Eugene
    Fair Trade crafts from Peru

  3. #3
    Stranger ifrit's Avatar
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    Jan 2007
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    Hi Bruce,
    Thanks for the reply!

    No worries about the leakage, it wasn't that much and the second bottle didn't leak a drop.


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