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  1. #1
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    Default Being Charged Twice... ?

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    Hey,

    I just received a email from PayPal

    saying my account is in negative standing. The reason now being that I have two charges from

    Love-Scent.




    Feb. 13, 2006 Debit Card

    Purchase To LS PRODUCTS 800-662-8633 NV Completed Details

    -$129.86 USD

    $0.00 USD -$129.86 USD


    Feb. 12, 2006 Debit Card Purchase To LS

    PRODUCTS 800-662-8633 NV Pending Details

    -$129.86 USD $0.00 USD -$129.86

    USD



    One of the charges is pending, but PayPal deducts the amount

    from the total, even if it is pending.


    Any help here? And no I didn't

    click the order button twice.. Proof of this is that the two charges appeared on different days. Had I clicked twice

    the date would be the 12th both times.


    Thank You

  2. #2
    Moderator belgareth's Avatar
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    Default

    send an email to SUPPORT at

    love-scent.com. They'll get it taken care of right away.
    Last edited by Bruce; 02-16-2006 at 08:53 AM.
    To compel a man to subsidize with his taxes the propagation of ideas which he disbelieves and abhors is sinful and tyrannical.

    Thomas Jefferson

  3. #3
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    Default

    Okay... Thanks for your help

  4. #4
    Administrator Bruce's Avatar
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    Default

    The process is automated. Nobody at

    Love Scent activates the orders. Somehow, someway, the "button" got pushed twice or else something strange happened

    at PayPal, but I don't remember ever having a double order at PayPal. It happens with credit card orders quite a

    bit. In any case, we can fix it of course.

    The address to contact is support(at)love-scent.com though, not

    service. I'll edit Bel's message now.

    Write support and Tammy will check it out.

    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  5. #5
    Administrator Bruce's Avatar
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    Default

    aShiq,

    You can also write to

    me
    bruce(at)love-scent.com

    I think I have an idea what might have happened. Probably that second charge

    is not going to go through anyway (check it now), but drop me an email.

    Thanks for the order,
    Bruce
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  6. #6
    Administrator Bruce's Avatar
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    I checked into this order and it has

    nothing to do with PayPal. There was an order, but it was a credit/debit card order, not a PayPal order. If PayPal

    notified you about a problem it was because of a different order.

    Also, the order only went through once

    (on the 12th). We only got paid one time, and like I said it was via debit card into our regular card merchant

    account, not PayPal.

    Regards,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  7. #7
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    Yea.. I that's the same response

    I got from Tammy. Well I called up PayPal and what they said is the reason the account is in negative standing is

    due to the pending charge. The Pending charge is from Love-Scent. What PayPal does is allocate the correct amount of

    funds, so when a merchant charges the account, it goes through without a problem.

    Directly from PayPal…

    "Why

    is my purchase 'Pending'?
    Merchants typically send the final amount to be charged 3-4 days after the original

    purchase date. Because of this delay, the status of your purchase is "Pending" and funds are held to cover the

    expected final charge amount. Once PayPal receives this final charge amount, your purchase is automatically marked

    as "Completed"."

    I haven't really used my debit card in a while. I only use it for online purchases so far the

    only recent charges are from Love-Scent. As stated before my statement shows two charges from LS PRODUCTS

    800-662-8633 NV.

    Transaction ID #1FC79226JX3208219 - PENDING - -$129.86 USD
    &
    Transaction ID #1DN12386KT114104N

    - COMPLETED - -$129.86 USD

    So what it basically means the funds are being deducted from my account for the

    PENDING charges.

    I hope that better explains what the problem is. I'll be grateful if you can look into it once

    more. If not anything else I guess I can wait a few days after which if the transaction is not completed the funds

    will be replaced back into my account.

    Thanks a lot for your help thus far.

  8. #8
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    Oh I think I forgot to mention

    this before. The Debit Card is the one issued from PayPal that I use every once in a while for online purchases, and

    if necessary when I'm out of cash.

    So basically all the purchases from the Debit/Credit Card will go through via

    my PayPal account and will show up there.

  9. #9
    Administrator Bruce's Avatar
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    OK, a little more in focus now.

    Still though, it is a credit/debit card type order, not the traditional "PayPal order". To us it works just like a

    normal credit card order. The only difference is that they take the money out of your PayPal account instead of

    your bank account.

    On our end, the purchase is not "pending". It was completed within seconds of your

    pushing the button and shipped the same or following day. If you haven't gotten it already, you will very soon.

    It is definitely "in the mail". Now what that "pending" charge is all about, I have absolutely no idea. Never even

    heard of such a thing happening. We got paid once and got one order which we have shipped. If I were you, I would

    just keep an eye on that "pending" entry and see what happens to it on Monday. With a little luck it will

    disappear. It smells like a glitch in the PayPal system to me. I don't think they have been in the debit card

    business all that long, have they?

    Regards,
    B
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  10. #10
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    Yea.. it's a bit confusing but

    its all sorted out now.

    PayPal removed the Pending Charge and I got my money back, my good old money No idea

    why it happened or how but everything is sorted out now.

    And hopefully the package will come soon... never

    thought it would take the entire week to get here but hopefully wil be here today or Monday.

    Thanks for your

    help

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