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  1. #1
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    Default Order #9579 (Pending)

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    Hello,

    I

    made a order on 16.03.2005 and now it is 20th of march ant it si still not shipped.

    After a made the order I

    realized that in my shipping address I forgot to include one line. It is the room number (I'm in a university

    campus). I send a mail telling about that, but I didnt get any reply, and the order is still pending. Also I chosed

    Federal Express (International Priority (1-3 Days)) to get the product faster. Now I'm waiting 4 days allready and

    it is not yet shipped.

    Thank you

  2. #2
    Administrator Bruce's Avatar
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    Taddy,

    If you wrote Tammy

    over the weekend, I'm not too surprised you haven't gotten a reply yet, but I am terribly sorry about your order.

    It is a PayPal order and for some reason it didn't generate an invoice. The way the shopping cart intereacts with

    the PayPal system is a little prone to certain problems, more than credit cards. Every now and then, an order goes

    through, but our shopping cart doesn't send an invoice to the warehouse, so the order doesn't ship. I have no

    idea why that happens, but we will make it up to you.

    First of all, I will make sure your order ships on

    Monday by Fed Ex priority. Next, I can either refund the Fed Ex portion of your shipping fee or have Tammy throw in

    some free gel packets for that amount. Send me an email and let me know which you prefer. bruce@love-scent(dot

    com)

    Again, very sorry about that. It is a technical problem, but we will take responsibility for

    it.

    Regards,
    Bruce
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  3. #3
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    Default

    Actualy I sent the email on

    Thursday, so, before week-end.
    I will send you an email right now.

  4. #4
    Administrator Bruce's Avatar
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    Taddy,

    I went through all the

    support emails and there is really nothing from you on Thursday. I found one brief email from you the day you

    placed the order, but it only updates your address slightly. Tammy, not finding any order from you at all, probably

    didn't take it seriously. Anyway, I got your email just now, and we will get your order on its way in the

    morning.

    Sorry again for the delay,
    Bruce
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

  5. #5
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    The email was Thu morning in

    Europe, so We night in US and yes it was about the shipping address.

    Thanks for fast answer and for taking

    care.

  6. #6
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    Just recieved the order. Thanks

    for you rapid intervention, Bruce!

  7. #7
    Administrator Bruce's Avatar
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    You are welcome. Sorry again for

    the delay. The PayPal thing is a little glitchy.

    Thanks for the order,
    Bruce
    To enjoy good health, to bring true happiness to one's family, to bring peace to all, one must first discipline and control one's own mind. If a man can control his mind he can find the way to Enlightenment, and all wisdom and virtue will naturally come to him.

    - Buddha


    Yoga in Eugene
    Fair Trade crafts from Peru

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