I recently had an
unauthorized charge on my charge card. I contacted the bank that issued my card. It was a lot of paperwork, but
after a month the unauthorized charge was removed. I sent all my correspondence (e-mails) to the bank,
also.
I don't know what the FTC or the FBI could do. You might want to try your state's Attorney General
and the Better Business Bureau. Both can be found on the internet.
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