Before starting my business I ran a medium size tech support department forOriginally Posted by Bruce
about 10 years. Before that, I was one of the second tier engineers for about 8 years; that's the ones the line
techs go to when they put you on hold. Many of the stories are true and frankly, some of the worst ones never got
published. We used to run a little online group talking about the dumb things customers say and do. It's hard to
believe some of them.
Bookmarks