View Full Version : Need Advice from customers
Bruce
12-29-2003, 10:44 AM
Folks,
Every
now and then we get a complaint from somebody who wants \"discreet billing\" meaning they don\'t want to see
\"Love Scent\" on their credit card statement. We do have a way that orders can be placed by phone and get
something other than \"Love Scent\" on the bill, but maybe that is a pain in the neck. Or maybe some folks go
silently away because they fear getting something they don\'t want on their bill.
I am thinking about changing
the billing name to \"LS Products\". What do you think about that? The drawback is that sooner or later somebody
will not make the connection and phone their bank saying they don\'t recognize the transaction, possibly demanding
a chargeback. So it is a tradeoff.
The big question is: How serious is the \"discreet billing\"
issue???
Thoughts?
Bruce
</font><blockquote><font class=\"small\">Quote:</font><hr />
Folks,
Every now and then we get a complaint from
somebody who wants \"discreet billing\" meaning they don\'t want to see \"Love Scent\" on their credit card
statement. We do have a way that orders can be placed by phone and get something other than \"Love Scent\" on the
bill, but maybe that is a pain in the neck. Or maybe some folks go silently away because they fear getting
something they don\'t want on their bill.
I am thinking about changing the billing name to \"LS Products\".
What do you think about that? The drawback is that sooner or later somebody will not make the connection and phone
their bank saying they don\'t recognize the transaction, possibly demanding a chargeback. So it is a tradeoff.
The big question is: How serious is the \"discreet billing\" issue???
Thoughts?
Bruce
<hr
/></blockquote><font class=\"post\">
No issue, for me.
franki
12-29-2003, 11:14 AM
I could
imagine it being quite awkward to explain your spouse what \"Love-Scent\" is... They will think it is some sort of
porn or dating site.. /ubbthreads/images/graemlins/ooo.gif
Pancho1188
12-29-2003, 11:16 AM
Good
call. I like, \"L-S Products\". If you can\'t get \"Love-Scent\" from \"L-S\" when you made the purchase,
you need more help than just cancelling your order...hell, you might not know how to do that.
/ubbthreads/images/graemlins/wink.gif /ubbthreads/images/graemlins/wink.gif
</font><blockquote><font class=\"small\">Quote:</font><hr />
I could imagine it being quite awkward to explain
your spouse what \"Love-Scent\" is... They will think it is some sort of porn or dating site..
/ubbthreads/images/graemlins/ooo.gif
<hr /></blockquote><font class=\"post\">
Or, a new perfume
house.
MysteriousMan
12-29-2003, 12:06 PM
</font><blockquote><font class=\"small\">Quote:</font><hr />
Folks,
Every now and then we get a complaint from
somebody who wants \"discreet billing\" meaning they don\'t want to see \"Love Scent\" on their credit card
statement. We do have a way that orders can be placed by phone and get something other than \"Love Scent\" on the
bill, but maybe that is a pain in the neck. Or maybe some folks go silently away because they fear getting
something they don\'t want on their bill.
I am thinking about changing the billing name to \"LS Products\".
What do you think about that? The drawback is that sooner or later somebody will not make the connection and phone
their bank saying they don\'t recognize the transaction, possibly demanding a chargeback. So it is a tradeoff.
The big question is: How serious is the \"discreet billing\" issue???
Thoughts?
Bruce
<hr
/></blockquote><font class=\"post\">
Good idea. I made my last order by phone, mainly because several friends
of mine work at my bank. Don\'t know how curious they are.
While the girl at the call center was very
friendly, she didn\'t even know anything about EE. Many months after it was available. So I was hearing music in
an overseas call several minutes until she figured it out.
And you seem to have to spell your address in each
call, they don\'t seem to save the addresses. So many errors can occur.
The call center isn\'t a good solution
for me.
I made a google search for \"LS Products\" and it gives many *different* funny results. So it\'s ok
for me.
MysteriousMan
Bruce
12-29-2003, 12:46 PM
OK, I think
I\'ll do that. Back when we set the account up, I thought briefly about it, but I had this nagging fear of folks
not remembering what they ordered. The discreet thingy seems to be a bigger issue.
Thanks!
Bruce
MysteriousMan
12-30-2003, 02:56 AM
Bruce,
tell us when you did it.
Thanks,
MysteriousMan
Bruce
12-30-2003, 06:47 AM
OK, I\'ll
keep you posted. It\'s not as easy as I thought it would be. Everybody I talk to tells me that is somebody
else\'s department and when I talk to \"that\" person, he/she tells me it is actually the first guy\'s
responsibility. I feel like I am in a Abbot and Cosello movie. Needless to say customer service is not a big
priority to bankers. One conversation started like this:
CS person: This is Sam (name changed to protect the
guilty). May I help you?
Me (trying to be all friendly and everything): Hi, my name is Bruce. How\'re you
doin\'?
CS (stern voice): May I help you with something?
Now is it just me or couldn\'t the guy have said
\"Fine, how are you?\" I mean, hey, he\'s getting paid by the freaking hour. Why not enjoy yourself a little
bit? I sure as hell would.
Anyway. Times like this I miss Japan. Actually CS has gone down hill over there
pretty bad too. Thailand, that\'s the place. Let\'s all move to Thailand. Anybody with me?
B
Pancho1188
12-30-2003, 08:50 AM
</font><blockquote><font class=\"small\">Quote:</font><hr />
Thailand, that\'s the place. Let\'s all move
to Thailand. Anybody with me?
<hr /></blockquote><font class=\"post\">
If you hook me up with a job,
I\'m there. /ubbthreads/images/graemlins/wink.gif /ubbthreads/images/graemlins/wink.gif
Bruce
01-14-2004, 12:20 PM
Gang,
I
changed the billing a couple weeks ago now I think, so folks should be seeing the new billing modality on their card
statements by now. Anyone noticing a transaction from us, please drop me a short note and let me know how it
appears now. (company name, phone # etc)
Thanks,
B
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