View Full Version : Not Happy right now (bruce)
djacquelynstew
06-03-2008, 05:06 AM
:rant: :rant: :rant: :rant:
Hi Bruce,
I addressed this to you because I have browsed the forum for a couple
of days now before I signed up and you seem to be very good and kind about fixing situations that were unpleasant
for the customer.
Here's my situation. I typically purchase products from another very good site which I wont
name. anyhow, my friend likes this site and suggested I compare the two so okay I browsed the store and the forum
and thought hey I will give it a try so I signed up and ordered the 10pk SOE. this was on sunday june 1st. I paid
through paypal and selected priority 1-3 days. However that same evening I called customer service as well as
emailed customer service to request the product be changed to 2nd day ship. Well of course with you guys being
closed on weekends I expected to hear from someone on monday. well when I finally received an email on monday saying
just send the extra through paypal. I didn't know how to use paypal that way since I only use it to pay for things
online, I called the store to ask for help, both times customer service was not quite friendly and the last lady was
very uncaring and told me that my calls were preventing them from filling orders of important customers...duh what
am I?...so I asked if I could just pay the difference by credit card and she said fine, I will take the card info,
she was very rushy and afterwards said okay it will ship today, barely said goodbye. I was very aggravated all day
at the lack of "we welcome you to try our products service" but I said hey as long as it ships fine. But I noticed
when I checked my account this morning it still says order pending and it list the old amount...
Bruce can you
please check this order Order #42330 (Pending)Order Date: Sunday June 01, 2008
I will
continue to hang around the forum maybe but just unsure i will order again. :frustrate
Tammy
06-03-2008, 06:20 PM
I am very sorry that you did not
get the customer service that we normally are very good at. I guarantee you that the order went out second day as
requested. The fedex tracking number is 942555476669. We unfortunately are not able to change the information on the
website so the order would still same Priority mail shipping. The order should arrive tomorrow and we do hope that
you will enjoy the scent of eros gel packs that you ordered. Next time you place an order be sure to put a note in
comments that I said you could have some free gels. Again I am very sorry that you were upset and disappointed and
hopefully we can change your mind about ordering again. Maybe the gal was having a bad day or was extremely busy
which I know is not an excuse.
djacquelynstew
06-03-2008, 07:24 PM
I am very sorry that you did not get the customer service that we
normally are very good at. I guarantee you that the order went out second day as requested. The fedex tracking
number is 942555476669. We unfortunately are not able to change the information on the website so the order would
still same Priority mail shipping. The order should arrive tomorrow and we do hope that you will enjoy the scent of
eros gel packs that you ordered. Next time you place an order be sure to put a note in comments that I said you
could have some free gels. Again I am very sorry that you were upset and disappointed and hopefully we can change
your mind about ordering again. Maybe the gal was having a bad day or was extremely busy which I know is not an
excuse.
Hi Tammy,
Thank you for replying. I believe I shall give Love scents another go at...and thank
you regarding the free gels:thumbsup:
Gegogi
06-22-2008, 05:57 PM
You should try ordering a $2500
camera from a Brooklyn camera dealer. You haven't been rude to yet...
I've ordered from LS many times these
past 4 years and received nothing but excellent customer service. Sure problems arise but they're always fast to
fix them and give you the benefit of the doubt. But, yeah, good help is really hard to find these days. Try hiring
phone jockeys and be amazed what happens behind your back.
belgareth
06-22-2008, 07:21 PM
I used to run an inbound call
center providing product technical support. The horror stories are endless when it comes to both employee and client
attitude problems. It never pays to be rude to a customer but it can be very hard not too after being abused several
times in a row. Employee turnover in any call center is huge! Much worse than anything else I know of. That makes it
a constant battle to keep the phones manned with good, well trained people.
idesign
06-22-2008, 08:13 PM
I'd rather lose a little money
that piss off a customer. I think Bruce has the same mindset. I make sure that my employees are somewhat invested
in the business, performance bonuses etc, its good for all of us.
Gegogi, I came t-h-i-s close to buying a Nikon
D60 today but didn't. They had a great bundle with 2 lenses etc. Comparing specs is killing me! Any advice?
DrSmellThis
06-26-2008, 07:14 PM
Service here is normally
excellent. But you can run into a rude phone operator anywhere.
Having worked at a crisis call center for several
years I can vouch for the stress level of such jobs. Except in my case, I was taking suicidal calls all day, and
various other crises and emergencies; in addition to regular crazy and rude people. That was the only job I've ever
had where the work itself (not the BS surrounding the work) was a real challenge in terms of enduring the emotional
ordeal on a constant basis. I often felt on the edge of not being able to tolerate another call.
idesign
06-27-2008, 07:16 PM
Having worked at a crisis call center for several years I can vouch for the stress
level of such jobs. Except in my case, I was taking suicidal calls all day, and various other crises and
emergencies
Forget everything negative I said about you Doc, this qualifies you as a
saint-in-good-standing.
My cousin's daughter managed a teen hotline for a year. I talked her down from the
pressure 2-3 nights a week.
Guess I was kind of a hotline hotline.
DrSmellThis
06-28-2008, 08:26 PM
So you understand what these
jobs are like. I can vouch for the value of having people like yourself to help you decompress.
One night I went
into a bar after my shift, and was belly aching to some guy about the day I'd had.
His reply was, "F#ck you,
I'm the guy who scrapes their brains off the wall after you fail to do your job." He worked for a "disaster
recovery" service, a euphemism if I've ever heard one. What a job. But he said it paid well. It was great realizing
I had no right to complain. :)
idesign
06-29-2008, 08:38 PM
You're right Doc, I gave up
complaining a long time ago except for the occasional bellyache to those who care.
She was all of 16 or 17 on a
peer hotline and was dealing with things I never would have thought possible at that age. She was a good girl and
smart, smarter than me. I was only the anchor she needed to keep her moored to sanity.
Interesting how freedom
sometimes lies more in what you don't have.
DrSmellThis
06-30-2008, 04:17 PM
Wow. Sixteen is awful young to
be doing something like that, just because -- even though she's their peer -- the problems she is expected to
handle herself are most definitely adult problems by the time they get to the receiver in her phone. She could
easily be put in the spot of making or participating in life and death decisions.
If you talk to her soon, tell
her some guy with a relevant background really admires her courage and caring qualities.
Someone in that position
would need lots of guidance, supervision, ever-present support, resources, and debriefing to do it.
idesign
06-30-2008, 07:02 PM
The program she was in was very
well supervised, with exactly what you said in terms of support, direct, real time supervision and debriefing etc.
I met one of her adult supervisors at the time and he seemed very capable in the unique role that he had. I was
concerned about the same things you mentioned.
A lot of it was just dating, parent and school stuff, but they did
get some pretty heavy calls, and there were more than a few interventions.
I mostly just encouraged her to talk,
and gave her the kind of encouragement you just offered. I'll definitely relay the kind words, thanks Doc.
I
can say this, if you want a kid to mature, expose them meaningfully to other peoples' problems. Suddenly that
little pink ipod means a lot less. I guess the same could be said for a lot of "adults".
Find a good
organization and volunteer, make it a family affair, you'll do yourself more good than anything.
Not to leave
out the good stuff, I met one of the hottest girls I ever dated while volunteer tutoring. She ran a grrrreat
program. ;)
belgareth
06-30-2008, 07:47 PM
Volunteering is one of the best
things I have been involved in. Anything you can do to help others is great as well as giving you all sorts of
opportunities to meet really good people. There's nothing like it.
DrSmellThis
07-01-2008, 06:03 PM
Volunteering is one of the best things I have been involved in. Anything you can do to help
others is great as well as giving you all sorts of opportunities to meet really good people. There's nothing like
it.Have to agree here. It's f un, helpful, and you get lots of satisfaction. Taking the focus off yourself
for a while is also a great stress reliever. I think it fulfills an inherent need for us as well.
Anyway,
apologies to Bruce for derailing the thread, but maybe the customer can get more perspective.
idesign
07-01-2008, 07:26 PM
Hi
Tammy,
Thank you for replying. I believe I shall give Love scents another go at...and thank you regarding the free
gels:thumbsup:
My sentiments with Doc, sorry to derail the thread. Think of it this way though, along
with some free gel packs you got some free discussion and advice! :thumbsup:
Hope you're having good success
with your pheromones, and let us know if we can help.
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