Bruce, could you please lend me a hand?

[marina1]

I lost my password for the store and I requested a new one, but I didn't receive any, I sent a message thru the

site but didn't receive a reply, could please tell me, is there any problem with my account?

[Bruce]

I think your account is OK.

Probably it sent your new email, but the email ended up in your junk mail, or your ISP bounced it, or maybe you are

using a different email address now. The cart definitely sends an email in any case. The same thing may have

happened to Tammy's response to your question, but it can take 24 hours to get a response sometimes, so that could

be it too.

I can't change emails in the cart myself, but I can delete the account, and you can start a new

account if you want. Or if you have another email address to use, you can open a new account now with that.

[marina1]

Thanks a lot for replying, it's

strange because all of a sudden love scent message stopped arriving, it was working ok before.

As it is I have

no choice but to open a new account with a different address, but I'd appreciate if you can delete the old one.