chrisx
05-24-2007, 01:57 AM
I
emailed this to Tammy a few days ago but it still hasn't been resolved.
I ordered a sample packet from
Love-Scent on May 20, and to this point have been triple charged to my PayPal account for the purchase, with no
refund in sight.
When originally making the purchase, I first selected "Debit card" under the payment methods
option, and used my PayPal mastercard. However, when I clicked submit/confirm order, it brought me back to step two
of the checkout process with an error message that read "Payment gateway IP does not match."
So, I figured that
the first attempt must have failed, and I would not be charged for it, so I went ahead and made checkout attempt
number two, this time selecting to pay directly through PayPal rather than through the debit card.
The purchase
went through this time, but then I looked on my recent activities page on PayPal and noticed that I had indeed been
charged twice for the $4.81 sample packet. I think (just hypothesizing) what happened was that the first time, the
charging process went through but not the order creation process.
So, I then went and emailed Tammy about it. A
short time later, she emailed me back saying that she'd get it taken care of. So after reading this, I looked on
my PayPal account to see if it had indeed been resolved, only to notice that I had been charged a THIRD time
for the $4.81 sample packet I purchased, strangely after I got a response saying it would be straightened out.
I
am hoping someone can actually refund me the $9.62 that I am owed, considering I meant to pay for one and only one
sample packet. I know $9.62 is small cash for some people, but I'm a college kid that needs every bit of money he
has. Please get this resolved for me in a timely manner. I can provide screenshots or any other info if you would
like. Just the sooner I get my money back, the better.
Thanks,
Chris K.
emailed this to Tammy a few days ago but it still hasn't been resolved.
I ordered a sample packet from
Love-Scent on May 20, and to this point have been triple charged to my PayPal account for the purchase, with no
refund in sight.
When originally making the purchase, I first selected "Debit card" under the payment methods
option, and used my PayPal mastercard. However, when I clicked submit/confirm order, it brought me back to step two
of the checkout process with an error message that read "Payment gateway IP does not match."
So, I figured that
the first attempt must have failed, and I would not be charged for it, so I went ahead and made checkout attempt
number two, this time selecting to pay directly through PayPal rather than through the debit card.
The purchase
went through this time, but then I looked on my recent activities page on PayPal and noticed that I had indeed been
charged twice for the $4.81 sample packet. I think (just hypothesizing) what happened was that the first time, the
charging process went through but not the order creation process.
So, I then went and emailed Tammy about it. A
short time later, she emailed me back saying that she'd get it taken care of. So after reading this, I looked on
my PayPal account to see if it had indeed been resolved, only to notice that I had been charged a THIRD time
for the $4.81 sample packet I purchased, strangely after I got a response saying it would be straightened out.
I
am hoping someone can actually refund me the $9.62 that I am owed, considering I meant to pay for one and only one
sample packet. I know $9.62 is small cash for some people, but I'm a college kid that needs every bit of money he
has. Please get this resolved for me in a timely manner. I can provide screenshots or any other info if you would
like. Just the sooner I get my money back, the better.
Thanks,
Chris K.