View Full Version : No Mail Reply Yet ...
Hi Bruce,
so
far I didn't get any response on my mails (05.08. to
Support(at)love-scent.com; 12.08. to
bruce(at)love-scent.com; 15.08. to
bruce(at)love-scent.com and
Support(at)love-scent.com) regarding my order #24938.
Till now, I
never had any problem with your support. As I don't think that the forum is the right place to discuss any
enquiries regarding orders, an personal answer would be very much appreciated ;-)...
Michael
Bruce
08-27-2006, 03:52 PM
Are you using an AOL email address?
That's all I can figure, or some other reason that our responses are bouncing. It is impossible for you not to get
a response. The responses must be bouncing or they are going in your junk mail folder. Send me a PM about it. I
just looked up the order and i shipped on July 27th. A month to Germany even by post is a long time, but it can
happen. PM me about it and we'll figure something out.
B
Apparently I may be having problems
too. Sent two emails, one almost week and a half ago and the other last thursday or so. Still no reply and I am
using hotmail.
Bruce
08-28-2006, 01:44 PM
Michael,
I just looked up your
email address and traced all your emails. I got emails on August 12th and August 15th and answered them both
immediately. You are just not getting our emails. I just talked to Tammy on the phone about it and she got CCs of
my emails, so she didn't write herself. I can PM you copies of my emails, but check your junk mail folder.
B
Bruce
08-28-2006, 01:55 PM
TGoku,
I didn't get any emails
from you, but apparently Tammy did and has been slow answering because of some complications. I'm sorry about
that.
I just looked at your recent order, there is a problem with it, and I am fairly sure I know what went
wrong. The order was placed on August 13th and shows up as a PayPal order waiting for payment. My guess is that
you meant to select "credit card" for your payment method and accidentally clicked the "paypal" box. In any case,
the order didn't go through and needs to be placed again.
If you need more help with this, email me at
bruce(at)love-scent.com.
B
Michael,
I just
looked up your email address and traced all your emails. I got emails on August 12th and August 15th and answered
them both immediately. You are just not getting our emails. I just talked to Tammy on the phone about it and she
got CCs of my emails, so she didn't write herself. I can PM you copies of my emails, but check your junk mail
folder.
B
Hey Bruce,
thanks for your fast reply. I checked my spam folders, but couldn't find
any of your mails (@love-scent.com even is on my white list...). Could you please PM me copies of your mails? Thx a
lot in advance!
Michael
Bruce
08-31-2006, 09:40 AM
Michael,
I will dig them up and
forward you copies.
B
Bruce,
didn't get any PM so
far!
Could you please forward (via PM) the mails or make a proposal how we can solve the case.
Thx!
Hope
to hear from you soon,
Michael
Bruce
09-07-2006, 03:03 PM
Very sorry about that. I will email
you now and see if you get it.
B
Bruce,
thanks for your personal
support!
Looking forward to place my next order ;-)!
Michael
Powered by vBulletin® Version 4.2.2 Copyright © 2024 vBulletin Solutions, Inc. All rights reserved.