View Full Version : A little problem with customer support!
IronMind
11-10-2004, 07:22 PM
Im not getting any replies, i have asked over and over if they received my payment and asking other
questions and nothing, no reply, its been a week.
belgareth
11-10-2004, 07:44 PM
Ironmind,
That's very
unusual, they are normally great about it. Try e-mailing Bruce. Use his first name @love-scent.com. He'll need your
full name and other pertinent information about your order.
oscar
11-10-2004, 08:16 PM
IronMind,
Double check your
e-mail account. I've found that many times the reason that people don't get email responses from love-scent.com
is because they are being unwittingly channeled into a spam folder.
I once had an e-mail provider install a spam
filter on my account without my knowledge, and I was losing a ton of emails. There is usually something on the page
marked "Junk Folder" or "Spam Folder" where they are ordinarily held for a week before they are automatically
deleted. There is also usually somewhere to enter the domains from which you will allow emails to be received.
Bruce is usually very conscientious about replying to customer service emails.
Oscar :)
IronMind
11-11-2004, 11:50 AM
I've checked junk mail and
all, nothing. It's my first order and its making me think twice about a 2nd.
If you post your order number and
everything, they should be able to answer your question for you on the customer service forum. While it may have
come down to email issues (that does seem to happen even for those who check their spam folder, as some delete the
stuff every couple of days), if you post here and you get no reply, you will know it isn't a technical
issue.
Also, did you get an order confirmation email (with the order #)???
IronMind
11-11-2004, 01:27 PM
I got the order process email
thats it. Order info: #4410
kryptogram
11-11-2004, 01:30 PM
Definitely email Bruce or
Tammy (address deleted) They responded very quickly.
Ironmind, you could try creating a
new thread in this forum asking love scent if they recieved payment, and asking your other questions, while
supplying that order number.
It is unusual for them not to get back to you after a day or two, so like Oscar,
I think it could be an email issue.
Bruce
11-11-2004, 04:54 PM
Ironmind,
We received 2
orders a couple of days apart. I don't know if you intended it that way, but they are both "to be paid by check or
money order" for which you are expected to send in a check to pay for it before anything else happens.
I
myself never got an email of any sort from the email address listed in your orders, but Tammy got one about a week
ago, which she answered promtly, just like she (almost) always does. I will copy it below, deleting personal
information.
-----------
Hi Jxxxx,
we have not received your mail order yet. I will let you know
when it arrives. tahnks
Tammy/Customer serv
love scent inc
-----Original Message-----
From:
Jxxxxxx [mailto:xxxxxx@hotmail.com]
Sent: Saturday, November 06, 2004 7:57 AM
To:
support@love-scent.com
Subject: hey, status on order #4410
Sent out the Money Order last
week, you should have received it by now. How long does it usually take to get from Bronx, NY to the designation?
Thanks
IronMind
11-11-2004, 05:33 PM
The 2nd order had a comment
explaining to cancel the first order because i thought the first 1 was not valid as i did not receive an email
receipt for the first one. They were both the same anyways so just send me 1 order of the beginners kit with the
free gel packs i added to the cart. You should have received the Check/MO already, hope to have a successful
exchange.
DrSmellThis
11-15-2004, 08:49 PM
I'll also chime in and say
customer support has always been good here. As a regular user, I've annoyed Bruce with dumb questions many times.
Newbie gal
11-20-2004, 07:49 PM
I regularly checked my 'spam
folder' before emptying it. Good that I did, as I've found Tammy's reply about my order there.
Ironmaid, I
have to tell you that LS provides excellent customer service.
CptKipling
11-23-2004, 12:47 PM
<--- Here's another customer
who has experienced good service
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