Customer Service logs

[Bruce]

These phone support

logs have become legends. I wonder if any of them are really true. I suppose at the very least stuff like this

must happen every now and then....

Tech Support: Hello, Hewlett Packard tech support

Customer: My

deskjet printer doesn't work

TS: What model is it?

Cust: It's a Hewlet Packard

TS: Yes, I

know that. What is the model number?

Cust: I don't know.

TS: Well, is it black and white or

color?

Cust: It's sort of beige

:-) Bruce

[belgareth]

These phone

support logs have become legends. I wonder if any of them are really true. I suppose at the very least stuff like

this must happen every now and then....

Tech Support: Hello, Hewlett Packard tech support

Customer: My

deskjet printer doesn't work

TS: What model is it?

Cust: It's a Hewlet Packard

TS: Yes, I know that.

What is the model number?

Cust: I don't know.

TS: Well, is it black and white or color?

Cust: It's

sort of beige

:-) Bruce
Before starting my business I ran a medium size tech support department for

about 10 years. Before that, I was one of the second tier engineers for about 8 years; that's the ones the line

techs go to when they put you on hold. Many of the stories are true and frankly, some of the worst ones never got

published. We used to run a little online group talking about the dumb things customers say and do. It's hard to

believe some of them.

[Canucky Guy]

Here's a really good archive

of all sorts of funny and silly tech support related clips, as well as some urban legends.

Be warned, some of

these might be offensive to the non-computer

savvy.
http://rinkworks.com/stupid/