View Full Version : International order
Myself
06-16-2004, 12:42 PM
I just tried the
new site out of curiosity and I found that my shipping options here in Italy have changed, so I was wondering: is
the USA Airmail option the same thing that was offered last week?
And I believe 4-7 days is the time estimate for
USA, what would it be for Italy?
Bruce
06-16-2004, 12:58 PM
Hi M,
Are you sure you got
Italy in the box OK? Sounds like what it says for the US. That info is dynamically generated from the postal
service itself. If it says "Express Mail Service" or something like that, then it could well be accurate. If it is
ordinary airmail to Italy, I would say 7-14 days with a SMALL chance of 4-6 days. It can happen
sometimes.
Bruce
Myself
06-17-2004, 02:36 AM
Here's a screen where I'm
ordering two products, as you can see my address says "Italy"...anyway, I'm talking of the last option, which I
believe three days ago cost $6,50 (more or less).
So you're saying my order is coming in two weeks? That would
be great :)
Bruce
06-17-2004, 03:24 AM
Hi,
That is what they are
saying, but I say, you will be very very lucky to get it in 4 days; fairly lucky to get it in 7. The big question
is how long will it sit in customs. I would say1-2 weeks with possibilities of more or less than
that.
Bruce
DZorro
06-19-2004, 12:44 AM
Hi,
That is what
they are saying, but I say, you will be very very lucky to get it in 4 days; fairly lucky to get it in 7. The big
question is how long will it sit in customs. I would say1-2 weeks with possibilities of more or less than that.
Bruce
In the old love-scent site there where an option for global mail express witch i always used to
ship to the Netherlands, but i can't find that option, in the new love-scent site. Is that option still available
??
DZorro,
Bruce
06-19-2004, 03:43 AM
In the old love-scent
site there where an option for global mail express witch i always used to ship to the Netherlands, but i can't find
that option, in the new love-scent site. Is that option still available ??
DZorro,
DZ,
I think that option is still there in most cases. The difference is that now
the shipping rates are all returned "dynamically" and directly from the home server of the shipping company
involved. In some cases, we have removed an option because we don't want to provide it for secuirty reasons on our
end, but more likely the shipping carrier (in this case the postal service) doesn't offer a particular type of
service in your country.
That said though, I was always under the impression that there is a global priority
post to Holland, so I suggest you take a closer look at the options being returned to you by the US postal service
online quote system. Remember that flat rates are gone forever. The prices you see are all dynamically generated
and returned to you in real time from the carrier. So, you might see something like
Global priority post
$10.74
Generally, all the postal rates are significantly lower than they used to be.
Regards,
Bruce
DZorro
06-19-2004, 04:16 AM
DZ,
I think that
option is still there in most cases. The difference is that now the shipping rates are all returned "dynamically"
and directly from the home server of the shipping company involved. In some cases, we have removed an option because
we don't want to provide it for secuirty reasons on our end, but more likely the shipping carrier (in this case the
postal service) don't offer a particular type of service in your country.
That said though, I was always under
the impression that there was a global priority post to Holland, so I suggest you take a closer look at the options
being returned to you by the US postal service online quote system. Remember that flat rates are gone forever. The
prices you see are all dynamically generated and returned to you in real time from the carrier. So, you might see
something like
Global priority post $10.74
Generally, all the postal rates are significantly lower than they used
to be.
Regards,
Bruce
Thanks, i think i manage to figure it out, it's defanantly diffrent then the
other love-scent site. :)
DZorro,
Hello Bruce
I made out on
international order last week to be shipped to the UK but was sent an email that your customer services had problems
processing my order since it is my frist one and that although a UK address they are claiming that it shows that the
order was from/to Holland and that the quatity I was ordering was large; 'I'm thinking, so?' That I should mail
my Credit Card Security Number or scan a copy of my card for verification. Its from a TAMMY SMITH! Can you
kindly verify this as recently I have received so many bogus emails for credit card details. My last one was a
Paypal page that just turned out to be bogus. Now I am not happy since I will be returning to work next week and was
hoping to spring my new mones on them. I work in an educational enviroment you see. Alas! I have lost the
advantage...
Bruce
08-22-2004, 07:56 AM
Jub,
I am sorry about the mess
and I know what you mean about getting emails asking for personal info. I get emails that appear to be from my own
bank asking me to update my c card info all the time, and of course PayPal and Ebay as well.
Tammy does work
for us and would never use your info for anything other than trying to make certain that the credit card used is
legit. It looks like she may not have explained the problem that we face on our end. The sad fact is that we get
fraudulent credit card transactions nearly every day. Most of them are obvious and can be voided without delay.
Others including yours apparently, require a little detective work. Some of the red flags that arrouse suspicion
are:
1. A first time customer orders several hundred $ worth of product
2. Overseas orders
3. The order
is being shipped to one country, but the IP address says the order was placed from another country
4. The
customer is overseas, but the card is registered in the US
5. The customer lives in a country that has a high
incidence of card fraud (like the UK unfortunately)
Actually, I think I personally reviewed your case before
Tammy wrote you. She screens all the orders and most of the fraudulent order attempts can be reversed without much
trouble. Others Tammy investigates on her own. When she is in doubt however, (about once a month I would guess)
she asks my opinion. I checked your IP address and got Holland, so I told her she'd better check it out.
Generally if we get any kind of reasonable response from the customer, the transaction is legit. Most ripoffs place
hundreds of ripoff orders a day and don't bother answering inquiries. Some do though. We still get ripped off
some times.
Jub, if you want to email me personally, we can discuss your order in more detail and see about
getting it shipped if you still want it. (bruce@etc etc (no spam) )
Sorry for the
delay.
Regards,
Bruce
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